Canadian Owned & Operated Since 2020 1200 Oxford St E, London, ON
Special Offer Save Up to 45% Off Retail | 1-Year Warranty | $70 Local London Delivery
Got Questions?

Frequently Asked Questions

Everything you need to know about purchasing, warranty coverage, delivery, and appliance conditions at Ambassador Appliances.

What is your return policy?

All sales are final, and we do not accept returns after purchase. However, within the applicable warranty period, any covered functional issues will be repaired at no cost, including parts and labour, in accordance with our warranty terms.

Do you bring the appliance inside my home?

Yes! Our delivery service can bring the appliance inside your home and place it in your preferred location.

Can I view appliances and pay in store?

Yes! You’re welcome to visit our store to view our appliances in person and make your purchase and payment directly in-store.

Are your prices lower than retail?

We specialize in offering quality appliances at competitive prices, including New in Box, Open Box, and Scratch & Dent units.

Do you have new inventory coming in regularly?

Yes! Our inventory changes frequently, so we recommend checking our website or contacting us for the latest arrivals.

Can I reserve an appliance?

Reservations may be available on select items. Please contact us to confirm availability and reservation options.

Do scratches or dents affect the appliance’s performance?

No. Cosmetic imperfections do not affect the functionality or performance of the appliance.

What should I do if I have a problem after purchase?

Contact us as soon as possible with your receipt/order information and details about the issue. We’ll help determine the appropriate next step.

Can I save money by buying Open Box?

Yes. Open Box appliances can offer significant savings compared with regular retail pricing while providing an opportunity to purchase quality appliances at a lower price.

What happens if the appliance does not fit through my doorway?

Customers are responsible for ensuring the appliance can access the intended location. We recommend measuring all entryways and pathways before purchasing.

Can contractors and builders purchase from you?

Absolutely. We work with contractors, builders, landlords, property managers, and real estate professionals.

Can you help with large appliance projects?

Yes. Contact us with the number of units, appliance types, preferred brands, sizes, and budget, and we’ll discuss available options.

Can I request a specific model?

Yes. Send us the brand and model number, and we’ll let you know if it is available or if we can help source it.

What should I bring for appliance pickup?

Make sure you have a suitable vehicle and enough space to safely transport the appliance. For larger appliances, we recommend an appropriate truck or trailer and proper securing equipment.

What if an appliance I want is sold?

If the exact unit is no longer available, contact us. We may have a similar model or another option that fits your needs.

Should I keep my receipt?

Yes. We recommend keeping your receipt and purchase documentation for your records and for any future warranty or service needs.

Visit Us in Person

Come See Our London Showroom

Browse our full selection of New in Box, Open Box, and Scratch & Dent appliances in person. Showroom visits are by appointment only — please text or call ahead to arrange a convenient time.

📅 Showroom visits by appointment only: Please call or text (519) 701-9395 to schedule your visit.
Address 1200 Oxford St E, Unit B11, London, ON N5Y 3M3
Text or Call (519) 701-9395
Showroom Hours Showroom visits by appointment only (Text or call to schedule)